Customer Support Policy for Enterprise Module Users

The following information pertains only to customers who use the Enterprise modules (e.g. loads, invoices, settlements, etc.) of our software.  If you only use the FLI Fuel Tax module, click the Back button and follow the correct link.

CustomerCare Support...

CustomerCare Support Plans - This document contains a list of available support plans for Enterprise customers, along with pricing information and application form.

CustomerCare Supported Topics - This document contains a matrix of topics covered by our CustomerCare Support, issues that are not covered, and options to address unsupported issues.

CustomerCare Support Q & A - This document contains answers to specific questions about our support policy.  We will update this list with new questions whose answers would be of interest to all customers..



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Last modified: Wednesday April 02, 2014.