If you have received unsolicited commercial bulk email or "Spam"from FLISupport.com...


FLI does not send spam or mass emails.

Unfortunately, domain names and email addresses can be forged (spoofed), and used without consent, permission, or approval from the owner. What these scam artists are doing is wrong, and we do NOT condone it.

FLI does not send out any email except that which is directly related to our business. All of our email is to our clients, interested prospects that have contacted us, or individuals seeking information from us.

Again, we are very sorry for any inconvenience if you received an email pretending to come from flisupport.com.  We appreciate your understanding that, like you, we are a victim of these malicious perpetrators. FLI is committed to protecting our internet identity, and will assist law enforcement to identify and convict those responsible for their illegal misrepresentations.

The safest way to handle spam is:

bullet DO NOT CLICK LINKS IN SUSPICOUS EMAILS. They may inject viruses, worms, or trojan programs that can jeopardize your computer.
Furthermore, most spam are created like a web page, which, upon being opened, allows the spammers to be alerted, thereby verifying your valid email address.
To prevent this, disable downloading images in your email settings.
bullet PERMANENTLY DELETE emails you know to be Spam, Phishing, or Junk.  If from someone you might know, contact them via phone to confirm they sent it.  Do not reply to the email or use contact information within the email.
bullet NEVER open an attachment from anyone - even friends or family - unless you were expecting it. Email attachments may inject malicious software into your computer. If it is an unexpected attachment sent by a friend, family member, or acquaintance, phone them to confirm before you open it.
bullet NEVER reply or click on an "opt-out" link in a spam. You will only alert the spammer that you have a valid email address, and likely increase the amount of Spam emails you receive.

The true senders of spam are often difficult to ascertain. To start, you must look at the spam's email header information, which can be seen by viewing the Properties of the email. (Again, do not open the email - just choose to view the properties.) Reading the email header information is somewhat difficult due to the arcane language of the internet contained in it. If you wish to decipher the email header information, learn more about spam, or take action against the true perpetrators of the spam, please visit:

bullet Fight Spam!Fight Spam on the Internet! (Lots of information and resources about spam)
bullet SamSpade.org (Online tools to help you find the true source of the unwanted email)

To make the internet a safer, more fun place, practice these good-email tips:

bullet Compose and send ALL of your email formatted as plain text. "Rich Text" formatting is email written in HTML, the underlying language of web pages. While HTML email can be more like a Word document, it can also contain viruses, and is larger in file size than plain text, creating congestion on the internet and downloading more slowly over dial-up modems.
bullet Don't use false or forged email addresses.
bullet Don't flame, i.e., ream someone out with profanity (unless you find a real spammer, then give it to them).
bullet Use email attachments sparingly. If you are sending pictures over the internet make sure they are small in file size like a website picture. Good rules for formatting pictures are to save them at 72 to 150 dpi, use the JPEG format for photos and the GIF format for simple graphics, and keep the longest side's dimension at under 800 pixels - the smaller the better. For other attachments use only Adobe's Acrobat PDF file format or, again, plain text. Never use any Microsoft Office file format (Word, Excel, PowerPoint, etc.) unless the recipient has been alerted and is waiting for it; they can contain dangerous viruses, worms, or trojans.
bullet Install and run anti-virus and anti-spyware software programs, and turn on the auto-update feature.
bullet Apply updates and security fixes soon after they are released to your PC's critical software, like the operating system, email, web browser, anti-spyware, or anti-virus software programs. Use a firewall program to block your PC's presence on the internet.  Discontinue using unsupported software.




FLI, FLISolutions, and FLISupport are trademarks of FLI Technology Solutions, Inc.  All other products mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to webmaster-at-flisupport.com.
Copyright © 2007 FLI Technology Solutions, Inc. All rights reserved.
Last modified: Saturday January 19, 2008.