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Fuel Tax FAQ
Click on the question to be directed to
the answer, or scroll down to view all questions and answers. If you have
a question that does not appear, or need additional explanations, please call or
Send us an email.
Fuel
/ Mileage PROGRAM UPGRADE Questions:
IFTA
Tax Rate Update Questions:
PROGRAM
UPGRADE ANSWERS:
How
do I check what version I'm currently using?
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to Questions>
Do I
need an Upgrade?
-
If you are using FLI Version 4.6.43 or
higher, you have the most recent changes for Fuel / Mileage forms
and calculations; however, you may be interested in new features or
enhancements that have been introduced in more recent versions.
-
If you are using Version 4.6.42 or older, you do not have the new Fuel / Mileage
forms and calculations, and your IFTA Quarterly
Return could be incorrectly calculating your tax liability.
-
FLI will not support Fuel / Mileage
versions older than 4.6.43, and will not guarantee calculation accuracies in
these older versions.
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What
does the Upgrade include?
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If you are only using the Fuel /
Mileage module, features you would be most interested in include:
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Revised IFTA Tax Return
calculation methods
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Ability to track fuel/mileage on
units not included on your IFTA Return
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Revised Trip Sheet and Fuel
Purchase screens
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Additional Fuel / Mileage reports
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If you are using other FLI modules in
addition to Fuel / Mileage, you will also get a variety of new features that
have been added to the program.
-
CLICK
HERE to download a copy of our Release Notes.
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How
much does an Upgrade cost?
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Why
do you charge for an Upgrade?
-
We invest significant time, effort,
and expense to modify and enhance our software products. Without
receiving compensation for our services, we simply would not be able to
remain in business!
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How
will I receive the upgrade?
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After placing your order, the upgrade
will be mailed to you on a CD. The package you receive will contain
step-by-step installation instructions, along with an invoice for the
upgrade.
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To order the upgrade, call or send us
an email requesting the upgrade. You may also need to provide your
address information if your current mailing address is different than what
we have on file.
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to Questions>
How
do I install the upgrade?
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We will include easy-to-follow,
step-by-step installation instructions with the package sent to you.
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If you have any questions or have any
problems installing the upgrade, give us a call and we will assist you with
the installation.
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to Questions>
TAX
RATE UPDATE ANSWERS:
How
do I download and install my Tax Rate Update?
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to Questions>
Why
didn't I receive my Login Information?
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After entering your company name and email address and then clicking the Submit Request button, your login information will
automatically appear on the next page displayed. The page also serves
as your invoice, so you might want to use your Print button to print a copy
for your records. If you missed this information, simply submit another request.
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to Questions>
How
much does the Tax Rate Update cost?
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to Questions>
Why
do you charge for the Tax Rate Update?
-
We invest time, effort,
and expense to create the tax rate update file; providing you a time-saving
benefit. Without
receiving compensation for our services, we simply would not be able to
continue providing this service for you.
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to Questions>
Can
I make one payment to cover a full year of updates?
-
You may purchase a prepaid subscription service for $32.00
per year. You will receive a login information that allows you to
download tax rates for the remainder of your prepaid period using the same
username/password.
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Contact FLI Support to learn more about our prepaid service
plans
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to Questions>
What
if I don't pay for the update, will you send an invoice?
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Our $10.00 per quarter fee does not
allow us to assume the extra expense associated with mailing hard copy
invoices. The confirmation page that contains your UserID and Password
also serve as your invoice.
-
We will mail invoices when payment is not received, or upon
request. We charge a $4.00 processing fee for mailed invoices.
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Nonpayment of the tax rate update fee
may result in disallowing future downloads until the past fees are paid.
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to Questions>
Can
I update my rates without using your service?
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Absolutely! Go to Fuel > Fuel
Tax Rates and use the New button to enter tax rates for a new quarter.
Or, you could use the Copy Rates feature to copy rates from a prior quarter,
and then change any rates that are different than the previous quarter.
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If you manually maintain rates, you
are responsible for entering correct rates (regular and
surcharge).
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FLI internally tracks how the rates
were entered, providing a history of whether rates were imported or manually
maintained. This avoids any controversy of how an inaccurate rate was
introduced to the system.
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to Questions>
What
if I don't have an Internet connection?
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At first, this seemed like a strange
question - if you don't have Internet access, how would you know about this
service, or read this answer? Then we discovered that the person
asking doesn't have Internet access on the computer they use for FLI, but
does have Internet access from another computer.
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If you don't have an Internet
connection at the computer where FLI was installed, you have 2 options for obtaining the tax rate
update:
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You can use a different computer to download the tax rate update, copy the
downloaded file to a diskette, CD, USB flash drive, or some other form of removable
media, and then take it to your other computer and import from the
removable media
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We will mail you the tax rate
update file on your choice of 3-1/2 diskette or CD. We charge
$25.00 per quarter for this service.
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